Can I Drop or Change Packages in the Middle of the Month?
We Do Not allow for package changes or cancellations past the 5th of that given month.
Can I Mix Services Together?
Definitely! You can personalize all of our individual services to create an "a la carte" package that works best for you and your pet. Popular packages include Walks and Dog Park Excursions or Daycare!
Can I Book Services on Demand?
Of course! Although we can't guarantee availability on such short notice were more than happy to accommodate on demand requests. We get that life happens and we'll do our best to keep your tail covered! Please note though that all requests under 24 hours do include a minimum $5 fee.
How Will I Receive Updates?
We send picture and message updates with a report card via text or email. Dogs walks also include a time tracked GPS map of the route your pup went on. FaceTime is included as well upon request. All updates are sent out in real time so you can be worry free!
What Time Will My Dog Walker Arrive?
Walker arrive for your pups walk within a two hour time frame of your choice!
Puppies are given the choice of a 1-2 hour time frame as well.
What Is Peak Rate and How Does It Apply to Walks?
Peak rate applies to extended walks of 45 - 60 min in length with a time frame within 10am - 3pm which is considered peak hours for midday walks.
To maintain our ability to adequately compensate our walkers and sitters for their time, extended walks during peak hours (10am - 3pm) have an increased rate. In this way iDog staff can make as much of an income doing one visit as they would have doing multiple within the same amount of time. This also allows for a greater liklihood of availability and coverage for extended walks.
How and When to Schedule an Express Meet & Greet
In the case that you have a new walker/sitter or were not able to meet all members of your Pet Posse, you may request an express meet and greet. To do so please go into the portal and request a meet and greet with a note on who you'd like to meet.
Express Meet & Greet are offered by client request only.
How Do You Handle Inclement Weather?
Depending on the severity of weather conditions iDog will either continue as usual, shorten visits with notice, or cancel operations all together (typically in the case of a government shut down). iDog will give notice of either alteration. In the case of a government shut down iDog's cancellation of services will not count against packages since the circumstances are out of both client's and iDog's control.
Rain: In the case of sever rain we will either shorten visits (15 min) or maintain visit duration but spend more time playing or snuggling indoors.
Heat: In the case of sever heat (over 89 degrees), which can cause over heating and heat exhaustion after prolonged exposure, iDog will either shorten visits (15 min) or maintain visit duration and spend more time playing or snuggling indoors.
Cold: In the case of sever cold (under 15 degrees), which can cause hypothermia or frostbite after prolonged exposure, iDog will either shorten visits (15 min) or maintain visit duration and spend more time playing or snuggling indoors.
Cancellations and Refunds
Service cancellations in under 24 hours from scheduled service start time are billed in full, no exceptions.
If a service has been paid for and cancelled outside of 24 hours the remaining balance will be added to your iDog account. In the case of holidays please view our holiday policies.
iDog does not offer direct refunds, only credits to iDog accounts which can be used at a later date.